July 2015

1to1® Media provides a monthly lineup of content, including in-depth articles, industry-focused pieces, case studies, executive Q&A's, blogs, and market analysis all aimed at helping organizations optimize their customer experience and realize the greatest value from their customers. Here’s this month's content:

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Ace Is the Place for Helpful Service

Ace Hardware's CEO and President John Venhuizen discusses the company’s new Center for Excellence. Continue Reading »

By Mila D'Antonio
Posted on Jul 01, 2015 in Customer Experience


Market Pulse

The Evidence Is In! Prioritizing CX Leads to Profitability

Companies that depend upon C-level engagement continue to reap the benefits of customer experience success. Continue Reading »

By Anna Papachristos
Posted on Jul 02, 2015 in Emerging Trends


Last Month

Spotlight

5 Ways to Transform the Customer Service Experience

It’s no secret that customer service greatly impacts brand perception, but this area is still often pegged as a cost center instead of a strategic investment in the customer experience. Continue Reading »

By Judith Aquino
Posted on Jun 01, 2015 in Customer Experience


Spotlight: A Look at Video Engagement’s Viability

Today’s video landscape looks vastly different from 10 years ago and it will change even more in the coming years. Continue Reading »

By Judith Aquino
Posted on Jun 15, 2015 in Social Media


Mastering the Art of Simplified Customer Experiences

Today’s consumers are busier than ever and overwhelmed with choices. Therefore, simplifying the customer experience with frictionless service has become more than a perk—it’s a key business strategy. Continue Reading »

By Judith Aquino
Posted on Jun 08, 2015 in Customer Experience


Gartner & 1to1 Media Customer Experience Excellence Awards

LinkedIn’s ‘Member First’ Focus Boosts User Satisfaction and Engagement

LinkedIn shifted its primary focus from products to members by developing an infrastructure that brings people, processes, and technologies together to transform operations and enhance engagement. Continue Reading »

By Anna Papachristos
Posted on Jun 16, 2015 in Customer Strategy


Mountain America Credit Union Brings Member Feedback into the Loop

Mountain America Credit Union’s ‘Place Members First’ motto empowers employees to work to understand consumers’ priorities and match them with quality products and services. Continue Reading »

By Anna Papachristos
Posted on Jun 22, 2015 in Customer Strategy


Philadelphia Insurance Companies Embraces Purpose-Driven Analytics

PHLY wanted to translate information routinely mined from its agent network into meaningful improvements for both customers and the company. Continue Reading »

By Anna Papachristos
Posted on Jun 22, 2015 in Customer Service


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