Customer Experience Articles for the Month of February 2016

1to1 Media is an online publication dedicated to covering customer-centric business strategies.

» Subscribe to 1to1 Media's Weekly Digest » 1to1 Media Archives

Spotlight

CRM in Unlikely Places

Customer relationships are at the core of every thriving business, so it’s logical to assume that solid CRM strategies aren’t far behind. Continue Reading »

By Anna Papachristos
Posted on Feb 01, 2016 in Customer Strategy


What’s in Store for Omnichannel Retail?

Shopping is no longer as simple as heading to the supermarket a few blocks away. Continue Reading »

By Judith Aquino
Posted on Feb 01, 2016 in Customer Experience


What You Need to Know About BPO

For companies that stand to lose loyal customers over poor service experiences, embracing business process outsourcing (BPO) demonstrates strength, not weakness. Continue Reading »

By Anna Papachristos
Posted on Feb 08, 2016 in Customer Strategy


Case Studies

Dylan’s Candy Bar takes a Bite out of Data Inefficiency

From children to adults, Dylan’s Candy Bar aims to satisfy every sweet tooth with more than 7,000 types of treats. Continue Reading »

By Judith Aquino
Posted on Feb 03, 2016 in Customer Experience


Industry Insight

Artificial Intelligence: Powering Healthcare’s Future

It’s unquestionable that accurately diagnosing a patient’s symptoms is a critical part of medicine. Continue Reading »

By Judith Aquino
Posted on Feb 08, 2016 in Customer Experience


Executive Q&A

Overstock.com President: ‘It’s Okay to Explore’

Stormy Simon is no stranger to innovation. Continue Reading »

By Judith Aquino
Posted on Feb 10, 2016 in Customer Experience


Research Report

Customer Journey Personalization Is Pie in the Sky

Personalization has evolved from novelty to necessary, causing marketers to reassess their engagement strategies at every turn. Continue Reading »

By Anna Papachristos
Posted on Feb 11, 2016 in Emerging Trends


When Sales and Marketing Align

Ultimately, sales and marketing alignment boils down to perception. Without the right attitude from both teams, companies will never achieve this synergy. Continue Reading »

By Anna Papachristos
Posted on Feb 04, 2016 in Customer Strategy


View Past Content from 1to1 Media