Customer Experience Articles for the Month of July 2016

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Spotlight

Artificial Intelligence and the Future of Work

What are the potential benefits and challenges of giving smart virtual assistants a home in the enterprise? Continue Reading »

By Judith Aquino
Posted on Jul 04, 2016 in Employee Engagement


Unraveling the Suite Versus Point Solution Debate

Selecting a technology solution is no longer as simple as signing a long-term contract with just a handful of vendors Continue Reading »

By Judith Aquino
Posted on Jul 18, 2016 in Customer Experience


Features

Marketing Lessons from the Presidential Candidates

It’s unquestionable that political campaigning in the 2016 U.S. presidential race is significantly different from previous races. Continue Reading »

By Judith Aquino
Posted on Jul 11, 2016 in Customer Experience


Case Studies

Meet Best Western’s Relationship Broker

Best Western is creating ‘functional pathways’ into the company’s silos and fostering relationships along the way. Continue Reading »

By Judith Aquino
Posted on Jul 06, 2016 in Customer Experience


London’s Natural History Museum Curates a Hyper-Tailored Mobile Experience

Traditional hand-held tour guides may soon go the way of the dinosaur at museums. Continue Reading »

By Judith Aquino
Posted on Jul 13, 2016 in Customer Experience


A Goodwill Chapter’s Quest to Become Data Driven

For decades, the Greater Grand Rapids branch of Goodwill Industries has supplied consumers with affordable clothing at its thrift stores. Continue Reading »

By Judith Aquino
Posted on Jul 20, 2016 in Customer Experience


Last Month

Inside Deakin University’s Digital Mindset

The Australian university’s CIO/Chief Digital Officer discusses how to achieve a sustainable digital future, the necessary principles for digital excellence, and the benefits of “horizontality.” Continue Reading »

By Mila D'Antonio
Posted on Jun 29, 2016 in Customer Experience


Spotlight

The Ins and Outs of Real-Time Customer Service

For companies, the ability to process and respond to multiple customer requests rapidly is now a competitive differentiator. Continue Reading »

By Judith Aquino
Posted on Jun 27, 2016 in Customer Experience


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