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1to1 Magazine

Date: 12/01/2005

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Driven to improve customer experience, but wary of hefty IT costs, contact centers favor integration over ripping and replacing.

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Capturing the Cross-Channel Customer: Engage Customers Across Voice, Web and Mobile By Peppers & Rogers Group and Genesys Four New Rules for High-Impact Loyalty Programs By Peppers & Rogers Group and Oracle Reimagining the Blended Contact Center Sponsored by West Corporation The Customer Intimacy Imperative By Peppers & Rogers Group and SPSS, an IBM company

The Customer Intimacy Imperative By Peppers & Rogers Group and SPSS, an IBM company Four New Rules for High-Impact Loyalty Programs By Peppers & Rogers Group and Oracle Reimagining the Blended Contact Center Sponsored by West Corporation Capturing the Cross-Channel Customer: Engage Customers Across Voice, Web and Mobile By Peppers & Rogers Group and Genesys