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1to1 Magazine's Weekly Digest

1to1 Magazine's Weekly Digest

Date: 07/10/2006

Issue: July 10 2006

People: Don Peppers & Martha Rogers, Ph.D.

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CIGNA Checks Customer Vital Signs

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The health of a company is measured in how engaged its customers and employees are.

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Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. For Business Continuity, Don't Forget the Human Element Sponsored by West at Home

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Featured Downloads

For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor

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