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1to1 Magazine's Weekly Digest

1to1 Magazine's Weekly Digest

Date: 12/29/2006

Issue: December 4 2006

People: Ginger Conlon

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10 Rules to Creating a Customer-Centric Culture

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Zappos.com embeds a customer-focused attitude up and down the org chart.

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Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor For Business Continuity, Don't Forget the Human Element Sponsored by West at Home From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance

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