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1to1 Magazine

Date: 03/01/2008

Issue: March-April 2008

People: Jeremy Nedelka

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Stop Whining and Start Being Relevant

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Customization isn’t costly if it’s done right. Here’s how three enterprises make one-to-one pay off.

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For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM

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Featured Downloads

For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group

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