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1to1 On the Run

1to1 On the Run

Date: 05/26/2009

Issue: May 2009

People: Elizabeth Glagowski

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Overstock.com Executives Share Strategies and Ideals

Overstock CEO Patrick Byrne and Stormy Simon, Senior Vice President of Care (and a 1to1 Customer Champion) discuss their challenges and customer philosophies in this interview with 1to1 Media Managing Editor Elizabeth Glagowski.

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Featured Downloads

Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group For Business Continuity, Don't Forget the Human Element Sponsored by West at Home

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