1to1® Media In Action Series

The 1to1 Media In Action Series keeps you informed on the latest technology solutions, customer strategies, and more, with expert insights on how leading companies are leveraging them to achieve their goals. 

For information on sponsoring a In Action, contact Dara Brooks at 203-989-2197 or dara.brooks@1to1.com

Click here for the upcoming 2016 In Action Topics

 

Recent 1to1 Media In Action e-books:

From Call Center to Engagement Hub
From Call Center to Engagement Hub
Here's how context cookies, bots, and other intuitive technologies are enabling companies to deliver next-generation customer service.

Download your complimentary copy today.

  Sponsored by Aspect,

Happy Employees Are a Win-Win
Happy Employees Are a Win-Win
Providing employees with the tools and techniques they need to get their jobs done and address customer issues effectively can bolster employee happiness, improve the customer experience, and drive better business performance.

Download your complimentary copy today.

  Sponsored by Allego and TeleTech Consulting

Omnichannel Made Easy
Omnichannel Made Easy
Designing end-to-end customer experiences often comes with a fair share of complications. Understanding what drives customer behavior at different points in the omnichannel journey breeds success.

Download your complimentary copy today.

  Sponsored by Genesys, TeleTech, and Verint

Becoming a Digital Engagement Rock Star
Becoming a Digital Engagement Rock Star
High-impact digital engagement relies on digital content that resonates with customers. Here's how to become the next digital idol in your organization.

Download your complimentary copy today.

  Sponsored by humanify and nicoh

Adaptive Customer Journey Mapping
Adaptive Customer Journey Mapping
As customer data mounts, the more challenging it becomes to track and analyze their behaviors. Read the new e-book, Adaptive Journey Mapping Is the Path Forward, for tips on how to move forward.

Download your complimentary copy today.

  1to1® Media In Action Sponsors

Omnichannel's Road Less Traveled
Omnichannel's Road Less Traveled
Creating a seamless omnichannel experience is still a distant goal for many enterprises. With precise insights and unifying platforms, companies can connect the silos that hobble their omnichannel goals.

Download your complimentary copy today.

  1to1® Media In Action Sponsors

Game-changing Technology: Elevating the Customer Experience in 2016
Game-changing Technology: Elevating the Customer Experience in 2016
Game-changing tools such as virtual reality and live video support, along with the modernization of stalwart technologies such as CRM, can enable companies to turbocharge the customer experience this year.

Download your complimentary copy today.

  1to1® Media In Action Sponsors

From Good to Great: Customer Experience in 2016
From Good to Great: Customer Experience in 2016
According to a recent Harris poll, nearly 9 in 10 consumers believe companies need to work harder than ever before to provide a good customer experience. Are you prepared?

Download your complimentary copy.

  1to1® In Action Sponsors

Delivering Social Customer Experiences That Stick
Delivering Social Customer Experiences That Stick
Listening closely to customer sentiment and responding quickly with thoughtful and personalized messaging can go a long way toward strengthening customer relationships.

Download your complimentary copy.

  1to1® In Action Sponsors

Acquisition or Retention - Where Are Your Eggs?
Acquisition or Retention - Where Are Your Eggs?
Regardless in which basket you place your eggs, identifying customers across touchpoints, and then providing a personalized and seamless experience is crucial for creating and sustaining allegiance.

Download your complimentary copy.

  1to1® In Action Sponsors

Harmonizing the Customer Experience in the Cloud
Harmonizing the Customer Experience in the Cloud
Learn how to leverage Cloud technology to unify customer touchpoints, remove friction, and deliver seamless experiences that boost customer satisfaction.

Download your complimentary copy.

  1to1® In Action Sponsors

Turning Big Data Into Big Opportunities
Turning Big Data Into Big Opportunities
Big Data provides decision makers with incredible opportunities to learn more about individual customers. Learn how to overcome common challenges in integrating and capturing the most relevant data.

Download your complimentary copy.

  1to1® In Action Sponsors

Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
Read this latest In Action guide to learn how data that's gathered from customer care interactions can be used to cultivate long-lasting customer relationships.

Download your complimentary copy.

  1to1® In Action Sponsors

Coaching Employees from the Customer's POV
Coaching Employees from the Customer's POV
Read this installment of 1to1 Media's In Action guide to learn how tapping into voice of the customer feedback can help managers provide targeted employee training.

Download your complimentary copy.

  1to1® In Action Sponsors

Achieving Marketing Optimization Nirvana
Achieving Marketing Optimization Nirvana
Learn how unifying data helps marketers gain deeper insights into each customer for relevant and timely engagement.

Download your complimentary copy.

  1to1® In Action Sponsors


For advertising information, please contact:
Michael Dandrea, Group Publisher at 203-989-2204
Dara Brooks, Client Relationship Manager at 203-989-2197

For full details on the 1to1 In Action Series, click here.
For upcoming 1to1 In Action Topics, click here.