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Now Accepting Nominations for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards.

Nominate a Customer-Centric Leader Today! Deadline April 3rd, 2015.

1to1® Media In Action Series

The 1to1 Media In Action Series is a special supplement dedicated to sponsored content, including essays, white paper excerpts, and case studies. This whitepaper program is designed to keep our readers informed on the latest technology solutions and customer experience strategies and how they are helping leading companies achieve their goals.

Click here for the upcoming 2015 In Action Topics

 

Current In Action Series for Download:

Getting Smart About Mobile Customer Engagement
Getting Smart About Mobile Customer Engagement
In this 1to1 Media In Action paper, you'll get expert advice from industry experts on taking a customer-first approach to mobile that boosts engagement and loyalty.

Download your complimentary copy.

  1to1® In Action Sponsors

Delivering a Flawless Omnichannel Customer Experience

 

Delivering a Flawless Omnichannel Customer Experience
Read about 5 tools and techniques to help companies provide intelligent and seamless customer experiences across channels that build trust.

Download your complimentary copy.

  1to1® In Action Sponsors

Customer Experience: The Way Forward in 2015

 

Customer Experience: The Way Forward in 2015
In planning for 2015, understanding and servicing customers' multichannel preferences will be key to a smooth customer experience.

Download your complimentary copy.

  1to1® In Action Sponsors

Realizing the Unforeseen Business Benefits of the Cloud

 

Uncovering the Business Benefits of the Cloud
The unanticipated business benefits of the cloud promise to revolutionize the way organizations deliver customer experience.

Download your complimentary copy.

  1to1® In Action Sponsors

Smoothing the Path for the Omnichannel Customer Journey

 

Smoothing the Path for the Omnichannel Customer Journey
In today's competitive business landscape, it's absolutely essential for companies to provide customers with seamless experiences across digital and physical channels. Learn how.

Download your complimentary copy.

  1to1® In Action Sponsors

Strengthening Self-Service via Speech Technology

 

Strengthening Self-Service via Speech Technology
As busy customers look for convenience and ways to save time, they are more willing to use self-service technologies. According to Forrester, 72 percent of customers now prefer self-service over calling an agent. Understanding customer behaviors and preferences like these are the key to successful virtual agents and intelligent IVR systems.

Download your complimentary copy.

  1to1® In Action Sponsors

Intelligent Contact Center

 

Architecting the Intelligent Contact Center
Companies with global customer service operations face many challenges. In this In Action paper, industry experts share advice for how to use customer data, workforce optimization tools, analytics, and agile contact center platforms to deliver personalized experiences across the globe.

Download your complimentary copy.

  1to1® In Action Sponsors

social loyalty

 

Connecting With the Social-Savvy Customer
Learn how companies that monitor and respond to social media cues can develop effective engagement strategies that strengthen customer loyalty.

Download your complimentary copy.

  1to1® In Action Sponsors

Integrated Marketing

 

Integrated Marketing: Taking Customer Engagement to the Next Level
Download our latest In Action guide to learn how gathering, analyzing, and acting on the full stream of data that's shared by customers can enable companies to craft successful integrated marketing strategies that engage and drive sales.

Download your complimentary copy.

  1to1® In Action Sponsors

Revolutionizing the Omnichannel Customer Experience

 

Revolutionizing the Omnichannel Customer Experience
As customers use of SMS, Web, mobile, and social channels proliferate, many companies are struggling to provide seamless omnichannel experiences due to channel or functional (customer service, marketing) silos. Companies that get it right are able to boost customer satisfaction and enjoy a host of business benefits. Download the new 1to1 In Action guide to find out how.

Download your complimentary copy.

  1to1® In Action Sponsors

5 Social Service Tips for 2014

 

5 Social Service Tips for 2014
A lack of follow-up by a company to a customer's social messaging suggests that the company is either incompetent and unable to identify and act on social communications, or the company simply doesn't care about him. How do you stack up?

Download your complimentary copy.

  1to1® In Action Sponsors

Integrated Marketing for High Impact

 

Integrated Marketing for High Impact
Find out how the right mix of technology—including enterprise feedback management and data analytics—can help deliver synthesized multichannel marketing strategies that sizzle.

Download your complimentary copy.

  1to1® In Action Sponsors


For advertising information, please contact:
Michael Dandrea, Group Publisher at 203-989-2204
Dara Brooks, Client Relationship Manager at 203-989-2197

For full details on the 1to1 In Action Series, click here.
For upcoming 1to1 In Action Topics, click here.