The Gartner & 1to1 Customer Awards

To be competitive today, a company needs to provide an exceptional customer experience. To be successful, a company needs a unique combination of strategy and technology execution. Gartner, the leader in information technology research and 1to1 Media, the authority in customer strategy, came together last year to honor companies that are doing an exceptional job at both. This joint awards program highlighted companies that are successfully bringing together strategy, technology and execution to deliver a customer experience that creates value for the customer and the enterprise. This new program replaced 1to1 Media's 1to1 Impact Awards and Gartner's CRM Excellence Awards. Read here about last year's winners.

Overstock.com Takes Top Honors in the 2008 Gartner & 1to1 Customer Awards
Overstock.com took top honors for its focus on customer care to ensure satisfaction at every customer touchpoint.

Overstock.com Works Overtime to Engage Its Employees

Listen to their stories:
G1 Winners: Customer Centricity Starts at the Top
It's up to senior management to set the tone of customer centricity throughout the organization.

G1 Winners Share Advice on Bottom-Line Impact
Executives from Nikon, Bell Canada, and Overstock.com discuss the important role data plays in tying customer centricity to the bottom line.

Learn about previous 1to1 Impact Award winners:
7^th Annual Impact Awards
6^th Annual Impact Awards
5^th Annual Impact Awards
4^th Annual Impact Awards

The 2008 Winners

Customer Strategy
Gold: Cablecom GmbH
Silver: Wolters Kluwer UK Ltd.
Bronze: Stratford Shakespeare Festival

Enterprise CRM Optimization
Gold: Marktplaats.nl
Silver: Nikon
Bronze: Big Machines

Marketing Optimization
Gold: EMI Music
Silver: Bell Canada
Bronze: United Methodist

New Media Optimization
Gold: Accenture
Silver: Bankinter
Bronze: AKbank

Organizational Transformation
Gold: AT&T

Sales Optimization
Gold: Equinox Fitness
Silver: The Linc Group
Bronze: Mortgage Lenders of America

Service Optimization
Gold: Overstock.com
Silver: eHarmony
Bronze: Cricket Communications

For more information, or to be added to the awards distribution list, please contact our program manager Jessica Bower at Jessica.bower@1to1.com.