Articles

1to1 Media's articles, case studies, and features highlight the latest trends in customer experience, customer service, marketing, sales, and employee engagement.

Mobile Engagement

Atom Bank's customer experience

Case Study Atom Bank Revolutionizes Traditional Banking

By Elizabeth Glagowski

10 Minute Read Sep 30, 2016

Data Analytics

Amica acts on customer data

Executive Q&A Amica Drives Customer Success with Data

By Mila D'Antonio

10 Minute Read Sep 30, 2016

Employee Engagement Strategies

Case Study Humana's Customer-Centric Mission Bucks the System

By Mila D'Antonio

15 Minute Read Sep 29, 2016

Personalization

stacking blocks

Case Study Hunter Douglas drives Dealer Success with a Consistency Strategy

By Judith Aquino

2 Minute Read Sep 28, 2016

Technology

eBay Australia's virtual reality shopping

Case Study Virtual Reality Department Store Takes VR Mainstream

By Elizabeth Glagowski

15 Minute Read Sep 21, 2016

Customer Engagement

Feature Why Emotional Connections Matter in B2B Marketing

By Judith Aquino

5 Minute Read Sep 19, 2016

EXPERT OPINION

Guest Blog Use Technology to Demonstrate Empathy to Customers

Don Peppers, ,

Guest Blog 3 Ways to Level-Up Your Mobile Loyalty Strategy

Emily Collins, ,

Guest Blog Customer Experience and HR: It’s Time to Get Together

Aimee Lucas, , The Temkin Group

Guest Blog Customer Experience Must Be Founded on Customer Love

Lior Arussy, President, Strativity Group, Inc.

Customer Growth

A woman eating chocolate

Case Study Uber and Hershey Team Up to Sell Sweet Rides

By Judith Aquino

2 Minute Read Sep 14, 2016

Employee Engagement Strategies

Feature Disrupting the Workplace: How to Work Smarter, Not Harder

By Judith Aquino

5 Minute Read Sep 12, 2016

Customer Acquisition

Case Study Barnes & Noble College Studies Customer Intelligence to Stay Relevant

By Judith Aquino

5 Minute Read Sep 07, 2016

Data Analytics

Feature Top Do’s and Don’ts for Cultivating a Data-Driven Culture

By Judith Aquino

5 Minute Read Sep 05, 2016

Digital Engagement

wedding wire's digital customer experience

Case Study How Wedding Wire Marries Physical and Digital Worlds

By Judith Aquino

5 Minute Read Aug 30, 2016

Data Analytics

context is everything

Feature For Sales, Content Is Nice, but Context Is Everything

By Judith Aquino

10 Minute Read Aug 30, 2016

TRUSTED RESOURCES

In Action From Call Center to Engagement Hub
Multiple Sponsors

In Action Following the Data Trail
CallMiner, TeleTech

In Action Happy Employees Are a Win-Win
Allego, TeleTech

Webinar Creating a Culture of Service Excellence
Featuring Avnet