David Trzupek

Executive Director, CRM Practice Leader, TeleTech

As the CRM Practice Leader for eLoyalty and TeleTech, I lead and manage all revenue and delivery of our high growth CRM practice. My role is to lead our practice in delivering Customer and Agent Experience excellence for clients using Salesforce.com solutions such as Service Cloud, Wave Analytics and Omni-channel enablers. Given our contact center and customer care heritage, our practice is uniquely positioned to help organizations with their contact center and digital channel customer experiences.