Don Peppers

Recognized for more than 20 years as one of the world's leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world's premier customer-centric management consulting firm. With co-author Martha Rogers, Ph.D., Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Peppers' and Rogers' latest book, their ninth together, is Extreme Trust: Honesty as a Competitive Advantage (Penguin 2012). Extreme Trust chronicles how the transparency brought on by newly available interactive platforms (particularly including social media) has raised the service standard that businesses are expected to meet. Tweet him @donpeppers, or email him at dpeppers@1to1.com