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James Vila

, TTEC

James Vila is a principal in TTEC Digital’s Strategy & Operations practice; james.vila@ttec.com.

CROWD PLEASERS

Blog How to Tell If Your B2B Website Is Customer-Centric
Feature Research: The Future of Customer Service is an Adaptive Workforce
Blog Contact Center Leaders: Look Back to Look Forward
Feature Excellent CX Eludes Most Brands
Feature Human Resources Adapts to a Changing CX Workforce

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