Robert JimenezEVP, Customer Strategy Services, TeleTech
Robert Jimenez is responsible for advancing TeleTech’s consulting practice and delivering tangible client outcomes through the integration of our consulting, technology, care and growth solutions. Jimenez has more than 20 years of expertise in the design and delivery of customer experience.
Previous to joining TeleTech, Jimenez served as the global vice president of customer services at Genpact. In this role, he developed innovative multichannel customer experience solutions that resulted in enhanced Net Promoter Score, customer satisfaction, and loyalty metrics. Prior to Genpact, Jimenez held leadership roles at Tatum Consulting, EMC Consulting, Capgemini, and IBM.