The 12 companies honored in this year's Gartner & 1to1 Media's CRM Excellence Awards have proven that an enterprisewide focus on the customer experience can yield impressive results.
From implementing processes and strategies aimed at understanding customers' individual issues to creating integrated, cross-channel customer experiences that are tailored to their individual preferences, the 2013 winners are setting the standards in CRM. As a result, they are gaining an unprecedented understanding of their customers, going above and beyond their expectations along the way.
We salute these customer experience groundbreakers and wish them continued success in their CRM journeys.
Editor-in-Chief, 1to1 Media