Delta CEO Shares Tips for Effective Meetings

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Customer Engagement
Customer Experience
Some days it feels like we're in meeting hell, with meetings consuming our days and leaving us with the feeling that we've accomplished little or nothing. Meetings should be productive, increase enthusiasm, and motivate employees to higher performance levels.

Some days it seems like we're in meeting hell, with meetings consuming our days and leaving us with the feeling that we've accomplished little or nothing.

Meetings should be productive, increase enthusiasm, and motivate employees to higher performance levels.

So when I read an interview last week in the New York Times with Richard Anderson, the CEO of Delta Air Lines, about his leadership style, I decided to share some of the tools he uses to run effective meetings.

1. Sends materials out ahead of time and makes sure they're succinct.
2. Starts the meeting on time.
3. Remains stoic to create debate and listen to other people's perspectives.
4. Doesn't allow Blackberrys.
5. Relies on a bell to maintain collegiality. If an employee veers off course, someone can ring the bell.

I'd like to add one more suggestion for running meetings. Always give your customers a seat at the table. Regularly share survey results or general feedback at meetings to ensure employees are meeting service standards and to remind them of why they are there in the first place.

EXPERT OPINION
EXPERT OPINION