Get the Job Done: The Power of Doing Things Right the First Time

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Customer Experience
When it rains, it pours. But when that rain happens to break your basement window, pouring in during not one, but two, torrential storms, it also floods.

When it rains, it pours. But when that rain happens to break your basement window, pouring in during not one, but two, torrential storms, it also floods.Thanks to Mother Nature, heavy rainstorms pounded their way right through our basement window last weekend, leaving much damage and inches of water behind. Because we live in a condominium, the first step was to call the association's emergency services. Our window well cover had become compromised, allowing water to build up, causing enough pressure to make the glass break. While we were left responsible for fixing the window itself, the association sent out a handyman that evening to affix a new cover that would hopefully prevent further leakage.

Unfortunately, the man they hired wasn't so handy. Visibly unsure of how to handle the task, the gentleman went about his business, claiming the cover would keep out any water, debris, or animals until we could get the window repaired. But, as it turns out, shoddy workmanship does not rear its ugly head until its put to the test.

This morning, my family and I awoke to torrential downpours. Being the first storm since the initial incident, we knew it would be the biggest test our new window well cover and window would have to face. Not so surprisingly, the window well cover failed. You can see the cover was not aligned properly, allowing water to seep underneath and build up. Luckily, the gentleman who replaced the actual window did so well enough that only the seal was compromised. Regardless, water came gushing in, leaving us with a flooded basement once again.

While they are hesitant to admit their fault, the condominium association now has to send their unreliable handyman out to the scene for a second time. Had he done his job correctly the first time, we all might be able to enjoy the fact that the sun has reemerged. Instead, we are stuck soaking up the mess and he's stuck fixing his mistake--wasted time and money on both ends.

Sadly, it seems we live in an age where people are concerned with making the most money possible while putting forth the least amount of effort. Everyone tries to cut corners to cut costs, but all they ever truly cut is quality. We are dealing with the integrity of our home--an investment they, too, would be defending if put in our shoes. Perhaps businesses should treat their clients as they would expect to be treated by providing quality service upfront, for the money they save by hiring cheap labor flies right out the window when they have to employ their services twice.

EXPERT OPINION
EXPERT OPINION