Hoffman's Hot Seat: Benchmarking the Customer Experience

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Customer Engagement
Customer Experience
1to1 Media's Tom Hoffman speaks with Larry Freed, President & CEO at ForeSee, about the value of benchmarking the customer experience against industry competitors as well as best-in-class companies in other industries

1to1 Media's Tom Hoffman speaks with Larry Freed, President & CEO at ForeSee, about the value of benchmarking the customer experience against industry competitors as well as best-in-class companies in other industries

EXPERT OPINION
EXPERT OPINION