Hoffman's Hot Seat: Best Practices in Branding Customer Service

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1to1 Media's Tom Hoffman speaks with Mariann McDonagh, Chief Marketing Officer at inContact, about opportunities for positioning customer service as a competitive differentiator and steps that organizations can take to brand customer service.

1to1 Media's Tom Hoffman speaks with Mariann McDonagh, Chief Marketing Officer at inContact, about opportunities for positioning customer service as a competitive differentiator and steps that organizations can take to brand customer service.

EXPERT OPINION
EXPERT OPINION