Hoffman's Hot Seat: Building a Bridge Between Self-Service and Agent Support

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1to1 Media's Tom Hoffman speaks with Eric Camulli, Vice President of Marketing at Virtual Hold Technology, about best practices for assisting customers who start down the path of self-service but may need assistance from a contact center agent to help them resolve their issues.

1to1 Media's Tom Hoffman speaks with Eric Camulli, Vice President of Marketing at Virtual Hold Technology, about best practices for assisting customers who start down the path of self-service but may need assistance from a contact center agent to help them resolve their issues.

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EXPERT OPINION