Hoffman's Hot Seat: The Importance of Delivering Consistent Multichannel Customer Service Experiences

Share:
Customer Engagement
Customer Experience
1to1 Media's Tom Hoffman catches up with Dena Skrbina, Senior Director of Hosted Solutions Marketing at Nuance Communications about why it's so critical for companies to deliver consistent customer service experiences across channels and the business ramifications that are entailed.

1to1 Media's Tom Hoffman catches up with Dena Skrbina, Senior Director of Hosted Solutions Marketing at Nuance Communications about why it's so critical for companies to deliver consistent customer service experiences across channels and the business ramifications that are entailed.

EXPERT OPINION
EXPERT OPINION