Hoffman's Hot Seat: Making the Transition from Call Center to Contact Center

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Customer Engagement
Customer Experience
1to1 Media's Tom Hoffman catches up with Tim Segall, Chief Technology Officer at SoundBite Communications, about the need for companies to provide customers with multichannel customer service support, the inherent challenges that are involved, as well as examples of companies that are differentiating themselves through their efforts.

1to1 Media's Tom Hoffman catches up with Tim Segall, Chief Technology Officer at SoundBite Communications, about the need for companies to provide customers with multichannel customer service support, the inherent challenges that are involved, as well as examples of companies that are differentiating themselves through their efforts.

EXPERT OPINION
EXPERT OPINION