Hoffman's Hot Seat: Understanding the Social Customer Experience

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Customer Engagement
Customer Experience
1to1 Media's Tom Hoffman speaks with Katy Keim, CMO at Lithium, about what companies often miss when it comes to understanding and contributing to the social customer experience and ways in which effective social engagement can help strengthen business results.

1to1 Media's Tom Hoffman speaks with Katy Keim, CMO at Lithium, about what companies often miss when it comes to understanding and contributing to the social customer experience and ways in which effective social engagement can help strengthen business results.

EXPERT OPINION
EXPERT OPINION