An Interview With Tammy McLeod: CCO of the Year

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Customer Experience
Customer Experience
Chief Customer Officer Tammy McLeod shares her thoughts on what makes a good customer-focused executive

What makes a good chief customer officer? It varies from company to company, but there are commonalities that exist across industries when it comes to bringing the customer perspective into the boardroom. Tammy McLeod, chief customer officer of Arizona Public Service Company, examines what constitutes a CCO, explains how to succeed in the role, and discusses her recent award by the Chief Customer Officer Council.

EXPERT OPINION
EXPERT OPINION