Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center

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2015 Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015-2016

This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.

Read this report to learn:

  • Key findings & trends in the Cloud contact center market
  • Identification of market leaders, challengers, and followers
  • Analysis of each vendor's market impact
  • Technology & execution assessments
  • Ovum market ratings

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EXPERT OPINION