In light of companies' recent cost-cutting efforts, today's employees have been tasked with working the equivalent of three, four, or five employees. Add to that long commutes and no raises and you have a recipe for an uninspired and unhappy workforce.
Such negativity can wreak havoc on employee productivity and murder the customer experience. While we're all busy, we need to keep employees inspired, motivated, and focused on delivering a positive customer experience. The easiest and most inexpensive way to do that is though praise.
Here are some simple reminders that we all tend to forget, but that can be implemented today.
1. Say "please" and "thank you." Telling employees that they did a great job will go a long way.
2. Make them blush. In meetings, mass emails, or in company intranets, acknowledge them for a job well done and identify a specific action that was admirable.
3. Don't ignore them. Ask them for their suggestions and find out what they think needs to be improved. This will show that you respect what they have to say.
4. Send them home. Offer them the option to work from home once or twice per week. This demonstrates that you trust them. Additionally going outside the typical workplace often jumpstarts creativity.
5. Give them a soapbox. If you have an internal employee blog or social media page, assign them a day per month to "own" one of the social mediums to post company news and respond to customers. Share with them social or blogging guidelines first. Giving employees ownership will foster confidence.