Six Irresistible Reasons for Strategic Business Leaders to Embrace the Cloud

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The traditional view of the contact center as a cost center is a thing of the past. In fact, nearly 30 percent of contact centers are now focused on inbound sales opportunities while 25 percent are driving new revenue via outbound customer communications, according to Deloitte Consulting's 2013 Global Contact Center Survey.

Whether your objective is to increase revenue or retain more customers, having the right tools, processes, and technologies can enable contact center agents to deliver relevant, timely, and personalized experiences.

In this Tips & Takeaways paper, we've outlined six reasons to embrace a cloud contact center to improve customer relationships and business outcomes.