Cloud Contact Center Total Cost of Ownership

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Customer Service
Customer Service
Sponsored by eLoyalty

Understanding the true total cost of ownership (TCO) of cloud versus premise-based contact centers is the first step toward preparing for the complexity and opportunities that lie ahead with customer support.

The white paper, "Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff," provides a detailed categorization of cloud versus premise-based contact center TCO.



EXPERT OPINION
EXPERT OPINION