Top Tips for Managing the Contact Center Strategy

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Customer Service
Customer Service
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A capacity plan is the best big picture decision-making device for a contact center executive. In many ways, this plan and the resourcing decisions it expresses is the overarching statement of how management wants to treat its customers and agents.

Read how a well-managed and funded strategic plan can lead to a well-managed operation, and how it helps contact center leaders obtain the desired satisfaction levels for customers and agents alike.



EXPERT OPINION
EXPERT OPINION