FOR IMMEDIATE RELEASE
Editor-in-Chief, 1to1 Media
1to1 Media and SanDisk to discuss
the cost-cutting strategies that improve customer experience.
STAMFORD, CT, August 18, 2014 -Join SanDisk's Senior Director for Global Customer Support Urvashi Sheth, and 1to1 Media's Editor-in-Chief Mila D'Antonio at noon on August 27th in a complementary 30-minute webcast where they will discuss the secrets behind how the company lowered service costs while elevating the customer experience. SanDisk, a high-tech manufacturer and a 2014 Gartner & 1to1 Media CRM Excellence winner, decreased its customer service budget by 7 percent while increasing customer satisfaction 97 percent.
1to1 Media has partnered with SanDisk to create a complimentary 30-minute webcast taking place at noon EST on Wednesday, August 27th. This interview and Q&A session with SanDisk will highlight the insights and lessons-learned from turning cost-cutting initiatives into opportunities to improve customer service. Attendees will learn the secrets to SanDisk's success, including these key take-aways:
- How advancing your customer service starts with unifying fragmented customer service processes
- How knowledgebases and integrated forums can be used as cost-cutting measures and service accelerators
- Tips on how to rely on your social networks and website to resolve customer issues
For more information about SanDisk, visit: www.sandisk.com
1to1 Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business.
Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.