2013 1to1 Media Customer Champion Winners

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Customer Experience
Customer Experience

2013 1to1 Media Customer Champions

1to1 Media congratulates its 2013 Customer Champions -- customer-centric leaders
who understand that engaged customers make a positive bottom-line impact.




"/images/customerchampions/champions/jimmy.jpg"> Jimmy
Stead
, Vice President of e-Commerce, Frost Bank

Jimmy identifies and clarifies customer needs and challenges, then creates
product roadmaps.

"/images/customerchampions/champions/julie.jpg"> Julie
Bernard
, SVP, Customer Strategy, Marketing & Advertising,
Macy's Inc.

Julie has inspired the customer centricity movement at Macy's by applying
customer data insights to identify revenue opportunities.

"/images/customerchampions/champions/scott.jpg"> Scott
Taber
, Vice President of Rooms, Americas, Four Seasons Hotels and
Resorts

Scott champions the needs of customers by measuring feedback and training
frontline staff.

"/images/customerchampions/champions/karen.jpg"> Karen
Mangia
, Director, Listening Services Center of Excellence, Cisco
Systems

Karen has led the organization to create specific actions centered on
improving the customer experience based on the insights gleaned from listening to
key customers.

"/images/customerchampions/champions/tom.jpg"> Tom
Probola
, Senior Manager, Customer Excellence, Ricoh Americas
Corporation

Tom reinforces Ricoh's "Customer First" culture by delivering insights to
business leaders.

"/images/customerchampions/champions/george.jpg"> George
Larribas
, Executive vice president and head of client delivery for
Wells Fargo Treasury

George's mission is to create a customer-centric organization by rallying
employees around a singular focus -A+ Service and Support.

"/images/customerchampions/champions/matt.jpg"> Matt
Flannery
, CEO and Co-Founder, KIVA

Matt has dedicated his life and career to Kiva by serving customers.

"/images/customerchampions/champions/karl.jpg"> Karl
Halbach
, GM\DVP, ADP

Karl launched supplemental initiatives to help identify moments of truth that
impact a client's journey.

"/images/customerchampions/champions/leo.jpg"> Leo
Minervini
, Chief Information Officer, Carlo's Bakery

Leo has been transforming customer experience and engagement by applying his
customer-focused knowledge to a family owned business.

"/images/customerchampions/champions/joeri.jpg"> Joeri
Weyenberg
, Vice President of Marketing, Kaplan
University

Joeri has tirelessly focused his time, thoughts, and resources on improving
the student experience.

EXPERT OPINION
EXPERT OPINION