FOR IMMEDIATE RELEASE
Editor-in-Chief, 1to1 Media
1to1 Media and Cisco discuss how customer listening is essential to providing optimal customer experiences.
STAMFORD, Conn., January 6, 2014 -Customer feedback analysis and response is serious business. It's an essential component of great customer experiences, strong customer relationships, and sustained company growth.
Realizing this, Cisco's customer listening strategy quickly evolved into an enterprisevoice of the customerprogram that is now engrained in the company's culture. In a 30-minute complimentary webcast,"Cisco Takes Customer Listening Seriously," Karen Mangia, director of Listening Services Center of Excellence at Cisco and a 2013 1to1 Media Customer Champion, will speak to Mila D'Antonio, editor-in-chief of 1to1 Media, in an interview-style session about how the company created a culture of listening. Register here to join the webcast.
During the Take-30 webcast with @Cisco on January 8 at 2 p.m. EST, #1to1Media will be tweeting live. Join the conversation!
About 1to1 Media
1to1 Media is an online resource dedicated to helping organizations across the globe realize the greatest value from their customer base. We provide content and resources that help senior executives to drive change and make customer-based initiatives the centerpiece of their growth strategy.1to1 Media's Weekly Digest explores the best practices, trends, and developments from companies that are using customer initiatives to drive bottom-line impact. 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver the content needed by our audience of more than 130,000 decision-makers. 1to1 Media is the independent publishing division of Peppers & Rogers Group, a TeleTech company.www.1to1media.com