Creating a Culture of Service Excellence


Terry Cain, vice president of Global Customer Engagement at Avnet, has built a culture of company-wide service excellence. Encouraging and rewarding employees to act on customer data has greatly contributed to an innovation culture.

In this 30-minute webcast, Mila DAntonio, editor-in-chief of 1to1 Media, interviews Cain, also a 2015 1to1 Media Customer Champion, about how he successfully puts employees front and center of the companys customer strategy.

Cain shares tips on how to:

  • Empower a workforce to deliver on the customer experience
  • Ensure a consistent customer experience approach across the enterprise
  • Understand the role of data collection and NPS in enabling a results-driven strategy