Don't Hang Up On Voice Just Yet

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Despite the fact that we all have smartphones within reach nearly 24/7, most use the voice function less and less, instead opting to contact friends and family--even our favorite brands--via text, chat, or social. However, as Irv Shapiro, CEO and CTO of DialogTech, emphasizes, voice remains the one factor that sets humans apart from every other species. Our ability to vocalize emotions and ideas allows us to innovate and invent in ways that only humans can. But, as digital communications continue to gather momentum, we must bridge the widening gap between connectivity and connection.
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Despite the fact that we all have smartphones within reach nearly 24/7, most use the voice function less and less, instead opting to contact friends and family--even our favorite brands--via text, chat, or social. However, as Irv Shapiro, CEO and CTO of DialogTech, emphasizes, voice remains the one factor that sets humans apart from every other species. Our ability to vocalize emotions and ideas allows us to innovate and invent in ways that only humans can. But, as digital communications continue to gather momentum, we must bridge the widening gap between connectivity and connection.Just last week, Oscar winner J.K. Simmons urged everyone to call their mom during his acceptance speech for Best Supporting Actor. "Call your mom, call your dad. If you're lucky enough to have a parent or two alive on this planet, call 'em. Don't text. Don't email. Call them on the phone. Tell 'em you love 'em, and thank them, and listen to them for as long as they want to talk to you."

His proposition, though not unusual, suggests that there may be greater issues afoot, for many spectators, stars included, felt compelled to act upon his words. We understand that our connectivity capabilities will only continue to improve as technology expands and enhances its reach--it's our emotional connections and relationships with others that tend to falter in this ecosystem.

Shapiro considers voice to be the Rodney Dangerfield of technology, because it gets no respect. But, when we boil things down, most will admit that our digital tendencies can never replace the power of human dialog from both a personal and business perspective. Some situations simply call for direct conversation. Shapiro notes that, when it comes to hiring a plumber or purchasing life insurance, one cannot easily add these services to an online shopping cart and carry on about their day. Instead, consumers must engage in dialog to gain understanding and negotiate pricing if they are to make the best decisions and get the best deals. No matter how much people shy away from phone usage, and no matter what digital technologies companies implement, we will always resort back to voice, for not every task can be completed with your basic click and keystroke.

EXPERT OPINION
EXPERT OPINION