Marketing and customer service leaders are struggling between two competing dynamics: the desire of C-Suite executives to elevate the customer experience across the full range of channels that customers use including voice, chat, IVR, social, mobile, and email -- and the continuing resource constraints that limit the ability for companies to do so. Find out how to satisfy both requirements in an upcoming webinar featuring Peter Ryan, a lead analyst at Ovum Research.
Here's what you'll get as an attendee:
Exclusive insights based on Ovum research on multichannel customer experience trends
Examples of best-in-class companies that are succeeding in the multichannel environment and the approaches they're taking
How teaming with the right partner can help enhance the multichannel customer experience