Gartner and 1to1 Media Announce Winners of the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards

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Customer Experience
Customer Experience

FOR IMMEDIATE RELEASE

CONTACT:

Mila D'Antonio
1to1 Media
christy.pettey@gartner.com
mila.dantonio@1to1.com

Winning companies to be recognized at the Gartner Customer 360 Summit in San Diego

STAMFORD, Conn., June 22, 2015 -Today, Gartner Inc. and 1to1 Media announced the winners of the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards.

Through this joint awards program, 1to1 Media and Gartner honor leading customer experience organizations and spotlight the standards of excellence among these organizations that have taken a customer-centric approach to improving their business performance. The winners were selected by a panel of judges that consisted of Gartner analysts and the 1to1 Media editorial staff.

The nine winners across the four categories of the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards are:

Transformational Customer Experience
Gold: GENBAND
Silver: Philadelphia Insurance Companies
Bronze: Code42

Innovation in Service Excellence
Gold: LinkedIn
Silver: NY Police Department
Bronze: 1-800-Contacts

Innovation in Customer Acquisition
Silver: WBGH
Bronze: Total Gym Fitness

Innovation in Customer Insight
Bronze: Mountain America Credit Union

Now in its 11th year, the Gartner & 1to1 Media Customer Experience Excellence Awards aim to establish a standard of excellence for customer-focused organizations and honor those companies that provide value to customers and shareholders by effectively bringing together strategy, technology, and execution to deliver ideal customer experiences.

"I'm proud of our class of 2015 winners. For the first time, our winners have outlined clear-cut goals, the ability to achieve enterprise wide buy-in and commitment, cross-departmental process changes, and tangible results. Most importantly, they've elevated their customer experience to meet consumer expectations," said Mila D'Antonio, editor-in-chief of 1to1 Media. "My hope is that organizations across all industries will take away at least one element from these winning initiatives to implement within their companies."

Penny Gillespie, research director of digital commerce at Gartner added: "These winners demonstrate the power of being customer centric organizations.While customers are the lifeblood of any organization, it has not always been intuitive to focus so heavily on them because the results were not always so obvious," she said. "These winners have changed that.Not only is focusing on the customer the right thing to do, it also enhances a company's financial performance."

The winners will be recognized during at the Gartner Customer 360 Summit in San Diego, CA. All of the winners are featured on http://www.1to1media.com/cxexcellence/ and on the Gartner Customer 360 Summit website.

The recognition of a Gartner & 1to1 Media Customer Experience Excellence Award winner is not an endorsement by Gartner or 1to1 Media of any vendor, product, or service. More information on the Gartner & 1to1 Media Customer Experience Excellence Awards is available at http://www.1to1media.com/cxexcellence/ andon the Gartner Customer 360 Summit Website at www.gartner.com/us/crm.

About the Gartner Customer 360 Summit

Gartner Customer 360 Summit provides IT leaders with the insights, tools, technologies and strategies they need to deliver superior customer experiences across every point of engagement. From leveraging disruptive technology to executing on digital business imperatives, delegates gain a comprehensive understanding of how to create and execute customer strategies that drive growth, satisfaction and loyalty. Additional information is available at http://www.gartner.com/events/na/crm. Members of the media can register by contacting Janessa Rivera at janessa.rivera@gartner.com.

About 1to1 Media
1to1 Media isTHEonline destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapersthat help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.

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