From Good to Great: Customer Experience in 2016


Customer expectations are higher than ever. As we move into 2016, does your organization have what it takes to meet even higher expectations?

According to a recent Harris poll, nearly 9 in 10 consumers believe companies need to work harder than they have in the past to provide a good customer experience.

In this In Action guide, Taking Customer Experience from Good to Great in 2016, five industry experts share best practices, trends, and technologies that can help deliver a seamless customer experience and position your company for success in the year ahead.

Key takeaways include:

  1. A top-five list for drafting a winning customer experience strategy
  2. Engaging and empowering agents to help elevate customer service
  3. A look at three important customer experience trends
  4. How Interactive Text Response is gaining momentum
  5. How speed, personalization, and employee engagement inspires customer loyalty

Download your complimentary copy today.