Customer expectations are higher than ever. As we move into 2016, does your organization have what it takes to meet even higher expectations?
According to a recent Harris poll, nearly 9 in 10 consumers believe companies need to work harder than they have in the past to provide a good customer experience.
In this In Action guide, Taking Customer Experience from Good to Great in 2016, five industry experts share best practices, trends, and technologies that can help deliver a seamless customer experience and position your company for success in the year ahead.
Key takeaways include:
- A top-five list for drafting a winning customer experience strategy
- Engaging and empowering agents to help elevate customer service
- A look at three important customer experience trends
- How Interactive Text Response is gaining momentum
- How speed, personalization, and employee engagement inspires customer loyalty
Download your complimentary copy today.