Hoffman's Hot Seat: Best Practices in Social Customer Care

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1to1 Media's Tom Hoffman speaks with Greg Sherry, Vice President of Marketing at Verint, about successful approaches for blending social into customer support, including effective techniques to scale for social customer care.

1to1 Media's Tom Hoffman speaks with Greg Sherry, Vice President of Marketing at Verint, about successful approaches for blending social into customer support, including effective techniques to scale for social customer care.

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EXPERT OPINION