Hoffman's Hot Seat: Best Practices in Web Customer Service

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Customer Strategy
Customer Service
1to1 Media's Tom Hoffman speaks with James Norwood, CMO at KANA Software, about different ways to improve web customer service, including self-service capabilities, as well as common mistakes to avoid.

1to1 Media's Tom Hoffman speaks with James Norwood, CMO at KANA Software, about different ways to improve web customer service, including self-service capabilities, as well as common mistakes to avoid.

EXPERT OPINION
EXPERT OPINION