Hoffman's Hot Seat: The Buzz at the Gartner Customer 360 Summit

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1to1 Media's Tom Hoffman speaks with Brian Shepherd, President of Customer Strategy and Technology Services at TeleTech, about the Big Data and analytics discussions that attendees at the Gartner Customer 360 Summit recently shared in San Diego along with strategies for tackling the key challenges faced by companies.

1to1 Media's Tom Hoffman speaks with Brian Shepherd, President of Customer Strategy and Technology Services at TeleTech, about the Big Data and analytics discussions that attendees at the Gartner Customer 360 Summit recently shared in San Diego along with strategies for tackling the key challenges faced by companies.

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EXPERT OPINION