The Importance of Engaged Employees

Customer Strategy
Employee Engagement
Learn the findings of a survey from 1to1 Media and Survey Monkey that gauged how critical customer experience is when interacting with a brand.

1to1 Media and Survey Monkey asked consumers about what motivates them at work. Here's a summary of the findings.

Voices From the Customer Front Lines
Executives often talk about the importance and value of front-line employees. But does the talk translate into action? We talked to men and woman who work face-to-face with customers every day to find out what they think about their role in the company and their value to the rest of the business.
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