Measuring the Multichannel Customer Support Experience

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Customer Strategy
Customer Experience
1to1 Media's Tom Hoffman speaks with Sarah Mcelwee, Vice President of Client Operations at KBM Group, to discuss the factors that are influencing how the customer support experience should be monitored and measured.

1to1 Media's Tom Hoffman speaks with Sarah Mcelwee, Vice President of Client Operations at KBM Group, to discuss the factors that are influencing how the customer support experience should be monitored and measured.

EXPERT OPINION
EXPERT OPINION