Navigating the Affordable Care Act: Focusing on the Customer Experience

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1to1 Media's Tom Hoffman speaks with David May, Director, Contact Center for Lafayette, LA at the Schumacher Group regarding approaches that healthcare companies will need to take to become more customer centric as the Affordable Care Act leads to greater competition for the business of individual consumers.

1to1 Media's Tom Hoffman speaks with David May, Director, Contact Center for Lafayette, LA at the Schumacher Group regarding approaches that healthcare companies will need to take to become more customer centric as the Affordable Care Act leads to greater competition for the business of individual consumers.

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EXPERT OPINION