Quality customer service is the cornerstone of every successful business, but finding organizations with all the necessary qualities for delivering exceptional service is rare. Great service organizations have employees who are effective listeners, can anticipate the needs of customers, regularly share customer feedback, and can think of ways to elevate their companies' service standards above the competition. Vonage is one of those rare companies.
Vonage is one of those rare companies committed to providing excellent service to each and every one of its customers, and its efforts haven't gone unnoticed. In February, the communications services provider earned two 2014 Stevie Awards for "Favorite Customer Service" in the telecommunications category (out of 430,000 votes cast), and the Silver Stevie Award for "Customer Service Department of the Year," also in the telecommunications category.
In this complimentary 30-minute webcast, Rob Sutton, vice president, Global Operations, Customer Care at Vonage, will speak to 1to1 Media Editor-in-Chief Mila D'Antonio, about the strategies that helped elevate Vonage to customers' preferred service organization in the telecommunications industry.
Attendees will learn the secrets to Vonage's success and learn these solutions to help transform their service organizations:
Unique training and development tips to keep service teams meeting high quality standards
Next-level advice for delivering "wow" customer service
Winning strategies for capturing and acting on customers' feedback
Rob Sutton, VP Global Operations, Vonage Customer Care
Mila D'Antonio, Editor-in-Chief, 1to1 Media