1to1 Media congratulates its 2015 Customer Champions—customer-centric leaders who understand that engaged customers make a positive bottom-line impact.
Nolan actively ensures that front-line team members have the knowledge, tools, and empowerment to effectively tackle and resolve customer concerns.
Hawkins analyzed the customer experience to eliminate any nonsensical processes that led to customer dissatisfaction.
Bray's customer-centric approach of transparency involved informing customers during every step of their complaint process, as well as giving them the ability to file and view complaints and view statuses via mobile and online.
Cain launched Avnet's 'Journey to Customer Centricity' workshops in which all employees learn and appreciate Avnet's new CX model and goals, with 5,000 employees having completed this training thus far.
Under Rivers' guidance, Republic Wireless now offers a community that empowers customers to help other customers by answering each other's questions.
Cacchillo has led a cross-functional team in envisioning the customer of the future which has led to several advancements across customer service, workforce management, marketing, and IT.
Güler's customer loyalty strategies combined with innovative engagement tactics have helped transform Opet into a data-driven, customer-centric company.
Karner understands how important the staff's contribution is to the guest experience and how employees appreciate being recognized for their efforts.
Muise's master data management initiative has improved data integrity and quality, and provided a central platform for overall data governance.
Curran has led efforts to gain a 360-degree view of the customer to understand how the aquarium can build deepened relationships with guests, fans, program participants, members, and donors.
Hajiyev has led the company in meeting the demands of today's digital-first customer and continues to find other opportunities to improve the customer experience.
Hall's comprehensive action management plan aims to react and respond to surveys within the same day.
Sheth makes it her mission to ensure that customer feedback is heard by various levels in the company from engineering to product marketing to quality assurance.
Agresta spearheaded technological advancements that allow the dealership to come to the customer.
Truly helped restructure how the company shares customer feedback with its sales team to cut the amount of time between receiving and responding to incoming data.
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