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According to Ovum Research, 52 percent of consumers utilize three or more customer service channels. However, slow response to customer issues and making customers repeat themselves at every touchpoint just isn't smart business.
Forward-thinking companies are leveraging cloud-based contact center services for greater agility and real-time insights across the multichannel landscape.
In this new 1to1 Tips & Takeaways guide, readers will learn five ways in which the cloud can help companies move at the speed of business, and stay one step ahead of customers.
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