Welcome to 1to1 Media — a multimedia resourcefor CRM and Customer Experience Professionals.
Great customer experiences do not happen in a vacuum. What drives the experience is a unique combination of people, process, and technology that enables companies to go from good to great. But without customer-focused technology, companies are powerless to interpret and act on a plethora of data that help shape an individual's experience.
Customers share a great deal about themselves through their multichannel interactions. Between social media posts, recorded contact center exchanges, email, text, and other types of communications, customers reveal quite a bit about their needs, preferences, interests, and behaviors. However, companies can't act on customer information without the tools needed to gather, distribute, and analyze this data.
In this 1to1 Executive Dialogue, industry thought leaders Don Peppers, founding partner of Peppers & Rogers Group, and Martin DeGhetto, chief operating officer of TeleTech, discuss the challenges and opportunities in leveraging emerging and existing technologies to become customer-centric, along with best practices for driving optimal business results.
Register below to download your complimentary copy today.
By completing this registration, you are agreeing to share your information with the sponsoring company.
Yes, send me information on the latest news, information and events from 1to1 Media and its partners
Subscribe to 1to1 Media's Weekly Digest, our weekly customer strategy publication
I look to 1to1 Media and its partners as a trusted source of information on integrated marketing trends.
I've been exploring all the terrific articles and resources on your web site. I love the practical and actionable focus of your publication. The more I read, the more I thought, 'Wow. Where has 1to1 Magazine been all my life?' I've signed up and am now an avid follower.
Site Map |
| Contact Us |
Customer Strategy Magazine |
CRM Newsletter | CRM Web
Exclusives | CRM Webinars
| Speaking Services
1to1 Media. All Rights Reserved. 1to1® is a registered trademark
of Peppers & Rogers Group.
1111 Summer Street, 5th Floor, Stamford, CT, 06905, USA