Welcome to 1to1 Media — a multimedia resourcefor CRM and Customer Experience Professionals.
According to Gartner, the Web self-service space has grown from $600 million in 2011 to $1 billion in 2012. Customers increasingly want to have access to self-service tools, including IVR, chat, mobile, and Web to resolve issues with products and services.
Self-service tools must be designed with the customer journey in mind, though, as poorly designed self-service experiences can have a detrimental effect on the customer-company relationship.
Customers are not the only one benefiting from self-service tools these days; self-service technologies offer huge benefits to organizations as well, by providing a cost-effective alternative to live agent support.
Readers who download this complimentary guide will learn:
Register or log in below for your free copy.
Yes, send me information on the latest news, information and events from 1to1 Media and its partners
Subscribe to 1to1 Media's Weekly Digest, our weekly customer strategy publication
I have been receiving 1to1 for a few years now and I just wanted to shoot you a note to let you know I really enjoy your magazine and always find a few things to pass along to my team. Keep up the good work!
I look to 1to1 Media and its partners as a trusted source of information on integrated marketing trends.
Site Map |
| Contact Us |
Customer Strategy Magazine |
CRM Newsletter | CRM Web
Exclusives | CRM Webinars
| Speaking Services
1to1 Media. All Rights Reserved. 1to1® is a registered trademark
of Peppers & Rogers Group.
1111 Summer Street, 5th Floor, Stamford, CT, 06905, USA