|

1to1 In Action: Serving the Self-Service Customer

According to Gartner, the Web self-service space has grown from $600 million in 2011 to $1 billion in 2012. Customers increasingly want to have access to self-service tools, including IVR, chat, mobile, and Web to resolve issues with products and services.

Self-service tools must be designed with the customer journey in mind, though, as poorly designed self-service experiences can have a detrimental effect on the customer-company relationship.

Customers are not the only one benefiting from self-service tools these days; self-service technologies offer huge benefits to organizations as well, by providing a cost-effective alternative to live agent support.

Readers who download this complimentary guide will learn:

  • How the latest Web self-service technologies can enable both customers and companies to enhance the customer experience
  • Best practices for encouraging the use and reuse of voice self-service platforms
  • The realities of online self service that may be placing your company's business at risk
  • How cloud contact centers can enable the flexibility and agility to provide customers with relevant and personalized self-service experiences

Register or log in below for your free copy.


By completing our registration form you are agreeing to share your information with the sponsoring companies.

If you are registered with 1to1media.com, please login below:
Email Password
  • First Name
  • Last Name
  • Confirm Email Address
  • Company
  • Title
  • Job Function
  • Industry
  • Job Level
  • Revenue
  • Address
  • Address 2
  • Country
  • Zip Code
  • City
  • State
  • Phone
  • Yes, send me information on the latest news, information and events from 1to1 Media and its partners

  • Subscribe to 1to1 Media's Weekly Digest, our weekly customer strategy publication