Customers have high expectations. It can cost companies millions of dollars if they fail to make it easy for customers to move fluidly from channel to channel to resolve issues or make purchases. To attract and retain customers in today's business environment, companies must provide highly-engaging and meaningful experiences. Cloud contact centers offer companies the peace of mind to know that they are providing customers with fluent care across all channels.
In this new four-page guide, we offer five recommendations for delivering memorable omnichannel customer support experiences.
You'll also learn about how one bookseller was able to field more customer inquiries at a lower cost just by adding click-to-chat to its arsenal.
Download your complimentary copy for expert advice on:
Enabling a frictionless omnichannel experience
Gaining a 360-degree view of each customer
Arming associates with relevant information
Enabling intelligent routing
Providing customers with proactive outreach