Hoffman's Hot Seat: Tackling Big Data in the Contact Center

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Data Analytics
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1to1 Media's Tom Hoffman speaks with Michael Housman, managing director of analytics at Evolv, about best practices for using Big Data to improve the performance and responsiveness of the contact center.

1to1 Media's Tom Hoffman speaks with Michael Housman, managing director of analytics at Evolv, about best practices for using Big Data to improve the performance and responsiveness of the contact center.

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EXPERT OPINION