What does customer experience success look like, how do you measure it, and why is it so darn hard? Those are some of the questions we posed to customer experience experts Kevin Shields, vice president of employer services at ADP, and Tim Keefe, and strategy consulting partner at TTEC. What they have to say may surprise you.
Music credits: Siesta by Jahzzar; Something Elated by Broke for Free
Listen to all episodes of The CX Pod at TTEC.